Privacy Policy

This Privacy Policy describes how ZOTAWIND (“we”, “us”, “our”) collects, uses and shares your personal information when you use our website and services.

Last updated:

1) Who we are & how to contact us

Controller: ZOTAWIND, 20 Red Lion Street, London, WC1R 4PS, Company No 16818482. Email: owner@zotawind.com. For data requests, include “Privacy Request” in the subject.

2) What data we collect

  • Identity & contact: name, email, billing/shipping address, phone.
  • Order details: purchased items, prices, order history, returns.
  • Device & usage: IP address, browser type, pages viewed, session events, cookies.
  • Marketing preferences: newsletter opt-in, campaign engagement.
  • Support information: messages, attachments, satisfaction ratings.
Sensitive data: we do not intentionally collect special categories of data.

3) Why we use your data (lawful bases)

  • Contract: to process orders, payments, shipping, and customer service.
  • Legitimate interests: to improve our site, prevent fraud, and personalize content.
  • Consent: for optional marketing emails, cookies (where required).
  • Legal obligations: tax, accounting, consumer rights compliance.

4) Cookies & tracking

We use essential cookies for security and checkout, and performance/analytics cookies to understand usage. Marketing cookies may be used to show relevant offers. You can manage preferences in your browser or via on-site controls where available.

Typical categories include: strictly necessary, performance, functional, and marketing.

5) Sharing your data

We share data with trusted providers strictly for the purposes described above:

  • Payment processors and fraud-prevention services.
  • Warehousing, logistics, and postal/courier partners.
  • Email and cloud infrastructure providers.
  • Analytics and site performance tools.
  • Professional advisors (legal, tax, accounting) when necessary.

We require our partners to process data securely and only on our instructions.

6) International transfers

Where data is transferred outside the UK/EEA, we rely on appropriate safeguards (e.g., adequacy decisions or standard contractual clauses) and technical measures (encryption, access controls).

7) Retention

We keep personal data only as long as needed for the purposes above. Typical periods: order data up to 6–7 years (tax/accounting), analytics data 12–24 months, support records 24 months, unless legal requirements mandate longer retention.

8) Your rights

  • Access a copy of your data and receive it in a portable format.
  • Request correction, deletion, or restriction of processing.
  • Object to processing based on legitimate interests and opt out of marketing at any time.
  • Withdraw consent where processing relies on consent.

To exercise rights, email owner@zotawind.com. You may also lodge a complaint with your local data protection authority.

9) Security

We implement administrative, technical, and physical safeguards, including access controls, encryption in transit, and continuous monitoring. No system is perfectly secure; please protect your account and devices.

10) Children

Our services are not directed to children. We do not knowingly collect data from children. If you believe a child provided us data, contact us to delete it.

11) Changes

We may update this Policy to reflect changes in law or our practices. We will post the updated version here with a new “Last updated” date.

12) Contact

Questions? Email owner@zotawind.com or write to ZOTAWIND, 20 Red Lion Street, London, WC1R 4PS.