Refund Policy
We want you to be delighted with your purchase. This policy explains when and how you can return items, receive refunds, or request exchanges.
1) Return window
You can request a return within 30 days of delivery. Items must be in their original condition, with seals, labels, and packaging intact.
2) Non-returnable items
- Opened or used skincare, makeup, or hair products.
- Items marked “final sale”.
- Gift cards or downloadable content.
- Any item not in its original condition or missing parts due to reasons not caused by us.
3) Faulty or incorrect items
If an item arrives damaged, faulty, or not as described, contact us within 7 days of delivery with your order number and photos. We will arrange a replacement, repair, or refund as appropriate.
4) How to start a return
- Email owner@zotawind.com with subject “Return Request”.
- Include your order number, item(s), reason, and photos if relevant.
- Wait for authorization and instructions, including the return address and RMA (if applicable).
- Pack items securely and ship using a trackable service.
Unless the item is faulty or the wrong item was sent, return postage is your responsibility.
5) Refunds
Once your return is received and inspected, we’ll email you about approval or rejection. If approved, a refund will be issued to your original payment method. Processing times vary by bank but typically take 5–10 business days after we process the refund.
6) Exchanges
Fastest way to get the right item is to return the original (if eligible) and place a new order. We can also process direct exchanges subject to stock.
7) Gifts
For items marked as gifts at purchase and shipped directly to you, approved refunds may be issued as store credit to the original purchaser or as a replacement item.
8) Contact
Questions about returns or refunds? Email owner@zotawind.com. Postal: ZOTAWIND, 20 Red Lion Street, London, WC1R 4PS.
This policy does not limit statutory consumer rights.