Shipping Policy
Here’s how we handle processing, delivery times, carriers, tracking, customs, and what to do if something goes wrong.
1) Processing times
Orders are typically processed within 1–2 business days. During peak periods and launches, processing may take a bit longer.
Orders placed after 12:00 (UK time) are treated as next business day.
2) Shipping options & estimates
Estimates exclude processing time and unforeseen delays (weather, customs, carrier issues).
3) Tracking
When your order ships, you’ll receive a dispatch confirmation with a tracking link (where available). Tracking may take 24–48 hours to update after the carrier receives the parcel.
4) Address accuracy & delivery issues
- Please double-check your shipping address at checkout.
- If a parcel is returned due to an incorrect or incomplete address, we can reship once the address is corrected (additional fees may apply).
- If tracking shows “delivered” but you can’t locate the parcel, check with household members, neighbours, or your local depot.
Still no luck? Email owner@zotawind.com and include your order number and tracking details.
5) Damaged, missing, or wrong items
If your parcel arrives damaged or items are missing/incorrect, contact us within 7 days of delivery with photos of the packaging and items. We’ll work with the carrier to resolve it and arrange a replacement or refund as appropriate.
6) Split shipments & out-of-stock items
To avoid delays, we may ship items separately at no extra cost. If an item becomes unavailable after you order, we’ll notify you and offer alternatives or a refund.
7) Contact
Any shipping questions? Email owner@zotawind.com.
This policy works alongside our Terms of Service and Refund Policy.