Terms of Service
These Terms govern your access to and use of the ZOTAWIND website, products and services. By visiting or purchasing from us, you agree to be bound by these Terms.
Last updated:1. About us
“ZOTAWIND” (“we”, “us”, “our”) operates this online store. Company No: 16818482. Registered address: 20 Red Lion Street, London, England, WC1R 4PS. Email: owner@zotawind.com. Phone: +447457425420.
2. Eligibility & account
You must be at least 18 years old (or the age of majority in your jurisdiction) to place an order.
3. Products, pricing & availability
We strive to display product information (including ingredients, shades, and sizes) accurately. Colours may vary due to device displays and lighting. Prices are shown in GBP (£) and include taxes where applicable unless stated otherwise.
- Availability: Stock levels can change without notice. We may limit quantities per order.
- Errors: We may cancel or adjust orders affected by typographical or pricing errors after notifying you.
- Suitability: Check ingredients for allergies or sensitivities before use.
4. Orders & payment
By submitting an order, you make an offer to purchase. We accept your offer when we dispatch the items or send a dispatch confirmation. We accept commonly used cards and other payment methods shown at checkout.
Billing and shipping details must be accurate. We may refuse or cancel an order (for example, suspected fraud, stock unavailability, or policy breaches). If payment is taken and an order is cancelled, we’ll refund you promptly.
5. Shipping & delivery
Shipping options, fees, and delivery estimates are shown at checkout. Delivery times are estimates and not guarantees. Risk of loss passes to you on delivery to the address you provided.
See also our Shipping Policy for details on carriers, timeframes, tracking, customs, and delivery issues.
6. Returns, refunds & exchanges
We want you to love your purchase. Returns are handled under our Refund Policy. Some items (e.g., opened cosmetics, used tools, and hygiene-sensitive goods) are non-returnable for safety reasons unless faulty.
7. Use of the website
- Don’t attempt to scrape, disrupt, or reverse engineer the site.
- Don’t upload malicious code, spam, or content infringing third-party rights.
- We may suspend access to maintain security, integrity, or due to misuse.
8. Intellectual property
The site, logos, product names, images, and content are protected by intellectual property laws. You may not copy, reproduce, or distribute content without our written permission.
9. Warranties & disclaimers
The site and products are provided “as is” except where mandatory consumer rights apply. We don’t guarantee uninterrupted or error-free operation. Product suitability depends on individual conditions, routines, and sensitivities.
10. Liability
To the fullest extent permitted by law, we’re not liable for indirect or consequential losses, including lost profits, data, or business opportunities. Nothing excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.
11. Indemnity
You agree to indemnify and hold us harmless from claims, damages, and expenses arising from your breach of these Terms or misuse of the site.
12. Privacy
Our Privacy Policy explains how we collect, use, and protect personal data, including cookies and marketing preferences.
13. Changes to the Terms
We may update these Terms from time to time. The latest version will be posted here with a new “Last updated” date. Continued use constitutes acceptance of changes.
14. Governing law & disputes
These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, without prejudice to your local consumer rights where applicable.
15. Contact
Questions? Contact us at owner@zotawind.com or write to: ZOTAWIND, 20 Red Lion Street, London, WC1R 4PS.